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Customer Reviews & Stories

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Always love dealing with everyone at Jones auto!

They keep my car safe and running well.


— Google Review

Last Sunday evening, the engine light came on in our Odyssey. After reading the code, we decided the safest thing to do was drop it off at Mark's, even though we didn't have an appointment on Monday. Fortunately, they had a cancellation and were able to diagnosis the problem. Jeremy presented my options and clearly explained the potential ongoing problem that the VCM system will cause. The repair was complete and waiting for pick-up by the time I was dropped off from work. Jeremy, you should become an auto repair teacher! :)


— Google Review

Great experience 👍


— Google Review

Advises you the best procedure and part to fix your vehicle. Rates are extremely fair and quality of work is phenomenal. Worked with Jeremy, he was extremely helpful in getting me scheduled as soon as possible, and making sure I was taken care of. Great warranties available. Highly Recommend Jones for all vehicle needs that are more than DIY fixes.


— Google Review

Very honest shop! They won't try to get you to come in for unnecessary things, or sell you what you don't need. They ate very patient and thorough and they will explain everything in whatever amount of detail you might be interested in. I will definitely come back here for service. Very highly recommended. I have two friends that both had excellent experience with these guys as well. Both friends recommended Jones to me. This is a rare shop nowadays, having honesty and integrity, as well as excellent skill, and all for a very good value.


— Google Review

They do the job right and fair price

— Google Review

Great people, great service, honest affordable auto service.

— Google Review

Great local repair shop. Keeps you updated on your vehicle. Great customer service.

— Google Review

Great customer service, courteous and professional. Quality work, honest and fair pricing.

— Google Review

Very professional, explained my needs, at the same time,and the cost, while showing me on line what had to be don.Comfortable lobby coffee & cold drinks available.

— Google Review

Wonderful experience, they were very helpful and took the time to make sure I understood the cost and the possible plan of action that could be taken. Great customer service!


— Google Review

I trust Jones staff to check everything about my car when I come in and they never fail to do that! I can trust their repair (if needed) and am never disappointed. They have kept my older car in tip-top condition for years and I know they will continue to do that with expertise!This is especially important to me since I not only need a staff that knows my kind of old car but honestly gives me information of what my car’s status is and what I might expect! They even explain issues to me in a way that I can understand!In addition to always feeling welcome in their office, I also always feel welcome to call them when I just have a question.The entire staff has my driving welfare in mind!My thanks to the entire staff at Jones! Lucy Bell


— Google Review

I have known Mark for a couple of years now and had an opportunity to give him some business. From the initial appointment through picking up my truck, I would recommend them to anyone. Honest, knowledgeable and friendly.


— Yelp Review

Jones Auto Care is a relatively new business owned by Mark Jones who has around 30 years of experience as a mechanic. He knows all there is to know about cars, and the customers service is incredible. J.A.C. is the place to get the best car service in Carroll County, Maryland.


— Google Review

Just had them work on my wife's car. They are friendly and had the car diagnosed and fixed in one day. Very fair priced. Anyone who asks me if i know where a great shop is that wont cost them a arm or leg i will tell them yes i do. Jones auto care!


— Google Review

Incredibly friendly and explains things so well! Felt like I was given a fair price and the work was done to perfection!!


— Google Review

True professionals. Awesome team. I am happy to find the right mechanic in case I need them. Very reliable.

— Google User Review

Always appreciate doing business with these guys - they check everything out even when I take my car in for just an oil change so I know everything is in order, and their communication is impeccable. I trust them completely with my car maintenance.

— Google User Review

Great service at a fair price with great communication with detailed reports I would highly recommend

— Google User Review

I had Jones Auto check to see if I needed brakes and rotors all the way around after receiving a high estimate from another shop. Jones auto took pictures of everything they did and emailed and text them to me so there’s no questions when it comes to what is needed. They are not in business to get one over on you. I really appreciated this aspect of the service. With some shops you never know if you actually need a specific thing or not and go based on their recommendations. Jones auto replaced my front brakes and resurfaced my front rotors. This is something the other shop said couldn’t be done. Jones auto actually saved me money by choosing to take the time to do this and not just replace them when they didn’t need to be. During the brake inspection they found that my parking brake was not working properly and was able to get to the root cause and correct it. The service was excellent. The customer service was top notch. I highly recommend going to this shop over anyone else.

— Google User Review

I am very pleased with the service and care that I received from Jones Auto Care. I will recommend Jones Auto to all my family and friends.

— Google User Review

Very friendly and fixed my issue, thanks!

— Google User Review

Incredible team!


THE MOST PROFESSORIAL business I've ever come across.


You receive a full report of the issues with your vehicle... pictures, test samples of liquids, thorough explanations, professional diagnostic results.

This location is 35 minutes from where I live, but it's worth the drive. The several mechanics in my area are amateurs when pitted against Jones Auto. There's almost no comparison!


My wife and I won't take our vehicles to any other place :)

— Google User Review

Very open and communicative, always proceeds with caution in letting you know what's going on before doing anything or keeping information from you while working with you in what can be done right then and there.

Highly recommend!

— Google User Review

Great service, great price!

— Google User Review

Best place around Sykesville. They are friendly, professional, and trustworthy.

— Google User Review

You will treated right by highly skilled mechanics. Highly recommend Jones Auto Care.


— Google User Review

I’ve had my car for well over three years and it was finally due for some pretty hefty maintenance just from driving so much. I called Jones Auto Care and had a great experience. Jeremy and Mark were great to deal with and kept me updated every step of the way, from inspecting the car to making the repairs. They sent me a detailed report of everything that needed to be repaired and explained it over the phone before they did the work. Their pricing is fair and they seemed to have no trouble getting parts in time. I highly recommend this shop to anybody looking for a trustworthy mechanic and we’ll definitely be bringing our cars back for any future repairs!


— Google User Review

Jones Auto Care is the best!

— Google User Review

Always a great experience. Wouldn't take our cars anywhere else!

— Google User Review

Was able to get my car in and serviced quickly which is always a plus! All employees I met were very nice and helpful! Thank you!

— Google User Review

Power steering pump replacement. Excellent work and customer service!

— Google User Review

I am very pleased with the service and care that I received from Jones Auto Care. I will recommend Jones Auto to all my family and friends.

— Google User Review

We found Jones when looking for a new place to service our vehicles. Who knew such an awesome place was right around the corner from our home! From the minute you walk in the door you are treated like their first and only customer! They are very personable, extremely attentive to the concerns you have about your vehicle , very professional and extremely thorough! One day, out of the blue, I stopped in with a problem I was having. The owner, with out hesitation, not knowing me from Adam, jumped in my truck with me and went on a long test drive to evaluate the problem! That told me I had found the shop I was looking for! I have been back several times since and have been so happy with the work they do. They are quick to diagnose, send me a full report via email (this is awesome) and very fair and reasonable with their pricing. My only regret is not having found them sooner!

— Google User Review