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Customer Reviews & Stories

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Google Reviews Yelp Reviews Yellowpages Reviews

Always love dealing with everyone at Jones auto!

They keep my car safe and running well.


— Google Review

Last Sunday evening, the engine light came on in our Odyssey. After reading the code, we decided the safest thing to do was drop it off at Mark's, even though we didn't have an appointment on Monday. Fortunately, they had a cancellation and were able to diagnosis the problem. Jeremy presented my options and clearly explained the potential ongoing problem that the VCM system will cause. The repair was complete and waiting for pick-up by the time I was dropped off from work. Jeremy, you should become an auto repair teacher! :)


— Google Review

Great experience 👍


— Google Review

Advises you the best procedure and part to fix your vehicle. Rates are extremely fair and quality of work is phenomenal. Worked with Jeremy, he was extremely helpful in getting me scheduled as soon as possible, and making sure I was taken care of. Great warranties available. Highly Recommend Jones for all vehicle needs that are more than DIY fixes.


— Google Review

Very honest shop! They won't try to get you to come in for unnecessary things, or sell you what you don't need. They ate very patient and thorough and they will explain everything in whatever amount of detail you might be interested in. I will definitely come back here for service. Very highly recommended. I have two friends that both had excellent experience with these guys as well. Both friends recommended Jones to me. This is a rare shop nowadays, having honesty and integrity, as well as excellent skill, and all for a very good value.


— Google Review

They do the job right and fair price

— Google Review

Great people, great service, honest affordable auto service.

— Google Review

Great local repair shop. Keeps you updated on your vehicle. Great customer service.

— Google Review

Great customer service, courteous and professional. Quality work, honest and fair pricing.

— Google Review

Very professional, explained my needs, at the same time,and the cost, while showing me on line what had to be don.Comfortable lobby coffee & cold drinks available.

— Google Review

Wonderful experience, they were very helpful and took the time to make sure I understood the cost and the possible plan of action that could be taken. Great customer service!

— Google Review

I trust Jones staff to check everything about my car when I come in and they never fail to do that! I can trust their repair (if needed) and am never disappointed. They have kept my older car in tip-top condition for years and I know they will continue to do that with expertise!This is especially important to me since I not only need a staff that knows my kind of old car but honestly gives me information of what my car’s status is and what I might expect! They even explain issues to me in a way that I can understand!In addition to always feeling welcome in their office, I also always feel welcome to call them when I just have a question.The entire staff has my driving welfare in mind!My thanks to the entire staff at Jones! Lucy Bell

— Google Review

I have known Mark for a couple of years now and had an opportunity to give him some business. From the initial appointment through picking up my truck, I would recommend them to anyone. Honest, knowledgeable and friendly.

— Yelp Review

Jones Auto Care is a relatively new business owned by Mark Jones who has around 30 years of experience as a mechanic. He knows all there is to know about cars, and the customers service is incredible. J.A.C. is the place to get the best car service in Carroll County, Maryland.

— Google Review

Just had them work on my wife's car. They are friendly and had the car diagnosed and fixed in one day. Very fair priced. Anyone who asks me if i know where a great shop is that wont cost them a arm or leg i will tell them yes i do. Jones auto care!

— Google Review

Incredibly friendly and explains things so well! Felt like I was given a fair price and the work was done to perfection!!


— Google Review